privacy policy
Last updated: 2 October 2026
Little Fig Play Lounge Limited ("Little Fig Play Lounge", "we", "us" or "our") respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, make an enquiry, make a booking, purchase our services, or otherwise interact with us.
Little Fig Play Lounge Limited is a company registered in the United Kingdom.
Our contact details:
Little Fig Play Lounge Limited
Unit 24, West Park
Chelston
Wellington
Somerset
TA21 9SF
Telephone: 07775 461040
Email: hello@littlefigplaylounge.co.uk
For the purposes of UK data protection law, Little Fig Play Lounge Limited is the data controller of personal data collected and used as described in this Privacy Policy.
1. The personal information we collect
Depending on how you interact with us, we may collect some or all of the following information:
your name;
email address;
telephone number;
postal or billing address;
booking information, including the date, time and details of your booking;
information you provide when making an enquiry;
information relating to payments and purchases;
information you provide when communicating with us;
information about your preferences and interactions with our website;
technical information such as IP address, browser type, device type and information about how you use our website; and
information contained in correspondence, reviews, feedback or other communications you choose to provide.
Where appropriate, we may also collect information relating to children who attend or use our services. We will only collect and use children's personal information where it is necessary for the relevant service and in accordance with applicable data protection law.
Please do not provide us with personal information about another person unless you are authorised to do so or have their permission where appropriate.
2. How we collect your information
We may collect personal information:
when you contact us by telephone, email or through our website;
when you submit an enquiry or contact form;
when you make or manage a booking;
when you purchase a product or service from us;
when you subscribe to receive marketing communications;
when you communicate with us through social media;
when you provide feedback or leave a review;
when you visit or use our website; and
through cookies and similar technologies, where permitted by law.
3. How we use your personal information
We may use your personal information for the following purposes:
To provide our services
We may use your information to:
respond to enquiries;
process and manage bookings;
provide the services you have requested;
communicate with you about your booking or enquiry;
process payments;
provide customer support; and
administer our relationship with you.
To operate and improve our website
We may use technical and usage information to:
operate and maintain our website;
keep our website secure;
understand how visitors use our website;
identify technical problems;
improve the content and functionality of our website; and
analyse website performance.
Where analytics or other non-essential tracking technologies are used, we will obtain consent where required by applicable law.
To communicate with you
We may use your contact details to respond to messages, enquiries and requests you send to us.
Where you have opted in to receive marketing communications, we may also send you information about Little Fig Play Lounge, including news, events, offers and services that may be of interest to you.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.
To comply with our legal obligations
We may process personal information where necessary to comply with legal, regulatory, accounting or reporting requirements.
To protect our business and customers
We may use information where necessary to:
prevent fraud or misuse;
protect the security of our website, premises, systems and customers;
establish, exercise or defend legal claims; and
protect our legitimate business interests.
4. Our lawful bases for using personal information
UK data protection law requires us to have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Contract
We may process information where this is necessary to enter into or perform a contract with you, for example to manage a booking or provide a service you have requested.
Legal obligation
We may process information where this is necessary for us to comply with a legal or regulatory obligation.
Legitimate interests
We may process information where it is necessary for our legitimate interests, or those of a third party, provided that those interests are not overridden by your rights and interests.
Our legitimate interests may include operating and improving our business, providing and improving our services, communicating with customers, maintaining website and system security, preventing fraud and protecting our business.
Where we rely on legitimate interests, we consider the potential impact on individuals and their rights before processing their information.
Consent
Where required by law, we will ask for your consent before processing your personal information.
You can withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before you withdrew your consent.
For example, where required by law, we will obtain consent before using non-essential cookies or similar tracking technologies.
5. Marketing
We may send you marketing communications where we are legally permitted to do so.
Where consent is required, we will only send electronic marketing communications where you have provided the necessary consent.
You can unsubscribe from marketing communications at any time.
The Privacy and Electronic Communications Regulations 2003 (PECR) apply alongside UK data protection law to electronic marketing and the use of cookies and similar technologies.
6. Cookies and similar technologies
Our website may use cookies and similar technologies.
Some cookies may be strictly necessary for the website to operate, for example to provide security or enable essential functionality.
Where cookies or other storage and access technologies are not exempt from the consent requirements, we will ask for your consent before using them.
This may include analytics, advertising, social media or other tracking technologies.
You should be provided with clear information about the technologies we use, what they do, why we use them and, where required, a way to accept or refuse them.
You can change or withdraw your cookie preferences through our cookie consent mechanism.
7. Who we share your information with
We may share personal information with trusted third parties where this is necessary to operate our business or provide our services.
Depending on how our business and website operate, these may include:
website hosting and technology providers;
booking and appointment providers;
payment processors;
email and communications providers;
customer relationship management systems;
accounting and financial service providers;
IT, security and technical support providers;
professional advisers such as accountants, lawyers and insurers;
analytics and website performance providers;
delivery or fulfilment providers, where applicable;
government, regulatory or law-enforcement bodies where we are legally required to do so; and
other service providers acting on our behalf.
Where a third party processes personal information on our behalf, we will take appropriate steps to ensure that the processing is carried out in accordance with applicable data protection law.
We do not sell your personal information.
8. International transfers
Some of the organisations we use to provide our website, communications, payment, booking, hosting or other services may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place, as required by UK data protection law.
Where applicable, this may include relying on UK adequacy regulations or appropriate contractual or other safeguards.
9. How long we keep your information
We will only keep personal information for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting or reporting requirements.
The exact retention period will depend on the nature of the information and why we need it.
For example:
enquiry information will generally be retained for as long as necessary to deal with the enquiry and any resulting relationship;
booking and customer information will generally be retained for as long as necessary to administer the booking and our relationship with you;
financial and transaction records will be retained for as long as required by applicable legal and accounting requirements; and
marketing information will be retained until you unsubscribe, unless we have another lawful reason to retain it.
Where we do not have a specific retention period, we will determine an appropriate period based on the nature, amount and sensitivity of the information, the purpose for which it was collected and any applicable legal requirements.
10. Keeping your information secure
We take reasonable and appropriate technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.
However, no method of transmission or storage over the internet can be guaranteed to be completely secure.
If we become aware of a personal data breach that requires notification under applicable law, we will take the appropriate steps required by law.
11. Your data protection rights
Depending on the circumstances and subject to certain legal exemptions, you may have rights under UK data protection law, including:
the right to be informed about how your personal information is collected and used;
the right of access to the personal information we hold about you;
the right to rectification of inaccurate or incomplete information;
the right to erasure of your personal information in certain circumstances;
the right to restrict processing of your personal information in certain circumstances;
the right to object to certain processing, including processing based on legitimate interests;
the right to data portability in certain circumstances; and
rights relating to automated decision-making and profiling, where applicable.
These rights are not absolute and may only apply in particular circumstances.
For example, the right to erasure does not apply where we need to retain information to comply with a legal obligation, and the right to data portability only applies in specific circumstances.
How to exercise your rights
To exercise any of your rights, or to ask us a question about how we use your personal information, please contact:
Email: hello@littlefigplaylounge.co.uk
Telephone: 07775 461040
Post: Little Fig Play Lounge Limited, Unit 24, West Park, Chelston, Wellington, Somerset, TA21 9SF
We may need to ask for information to verify your identity before responding to a request.
You will generally not have to pay a fee to exercise your data protection rights.
12. Children's information
Little Fig Play Lounge provides services that may involve children.
We recognise that children's personal information requires particular care and protection.
Where we collect information about children, we will only use it where there is a lawful basis for doing so and where the processing is appropriate and necessary for the relevant service.
Where appropriate, we may collect children's information from a parent or guardian rather than directly from the child.
We will not knowingly use children's personal information for purposes that are incompatible with the purpose for which it was collected.
If you believe that we have collected information about a child inappropriately, please contact us using the details above.
13. Third-party websites and services
Our website may contain links to websites, booking systems, social media platforms or other third-party services.
This Privacy Policy does not apply to those third-party websites or services.
We recommend that you review the privacy information provided by any third party before providing them with personal information.
14. Social media
We may operate social media pages or include links and features from social media platforms on our website.
If you interact with these platforms, the relevant platform may collect and process personal information in accordance with its own privacy policy.
We do not control the privacy practices of third-party social media providers.
15. Automated decision-making and profiling
We do not currently intend to make decisions about you based solely on automated processing that produce legal or similarly significant effects.
If this changes, we will provide the information required by applicable data protection law and ensure that any applicable rights and safeguards are provided.
16. Complaints
If you have concerns about how we use your personal information, please contact us in the first instance:
Email: hello@littlefigplaylounge.co.uk
We will try to resolve your concern.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
You can contact the ICO through its website at:
or by telephone on 0303 123 1113.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.
The latest version will always be published on this page, with the date of the most recent update shown at the beginning of the policy.
18. Contact us
If you have any questions about this Privacy Policy or how Little Fig Play Lounge Limited uses personal information, please contact us:
Little Fig Play Lounge Limited
Unit 24, West Park
Chelston
Wellington
Somerset
TA21 9SF
Telephone: 07775 461040
Email: hello@littlefigplaylounge.co.uk